In reality, deploying an army of RPA bots is a logistical challenge that shouldn’t be taken lightly. It can’t eliminate every inefficiency within a business or replace human workers entirely - and it definitely can’t function without ongoing maintenance. For years, RPA vendors and global systems integrators have simply oversold what the technology can do. Slack, Lyft and Uber had disappointing IPOs, while coworking giant, WeWork, had to pull its IPO after the filing revealed evidence of corporate mismanagement.īut that’s not the only trend driving changes in the RPA market. Plenty of overvalued unicorns were forced to face harsh reality in 2019 as they faced the consequences of a growth-at-all-costs mindset. The perils of the hype cycle aren’t unique to RPA. In fact, we believe this may open up the opportunity RPA needs to reach maturity and sustained growth. RPA isn’t going away - but the hype around it is. Rather than being a warning sign of troubles to come, however, the issues facing one RPA vendor signaled an inflection point. The news sparked widespread concern that the entire RPA industry was headed for a reckoning. In October, RPA unicorn UiPath laid off 11% of its workforce, just months after earning a $7 billion valuation. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.The fall of 2019 was tense for the robotic process automation (RPA) industry. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. "Hype Cycle for Communications Service Provider Digital Service Enablement, 2016" by Amresh Nandan and Neil Osmond. By using Leo RPA, clients can easily offload their rule based, mundane, repetitive processes to a robotic workforce-ensuring efficient and accurate completion of business processes." "With increased costs and complexity, companies are looking for ways to improve employee productivity more effectively by shifting them away from repetitive and labor-intensive tasks. "We are witnessing very strong traction in the market for industry-specific, business processing automation solutions that meet the increasing needs of our customers," affirms Rosenbach. Gartner rates RPA benefits as 'high' and the market maturity as 'adolescent.' RPA can help mitigate the impact of wage inflation seen in most offshore locations 1. RPA can address the problematic issue of staff attrition. RPA tools can be deigned to operate 24/7. Automation potentially reduces the need for multilingual capabilities.
RPA software costs less than employees for comparable workloads. Automated work is time-stamped, trackable and auditable. "Kryon Systems' inclusion on the short list of Gartner's sample vendors validates our strategic direction to provide intelligent robotic process automation solutions to industry verticals," continues Rosenbach.Īccording to the report, "RPA allows organizations to look at new ways to automate work to deliver business outcomes." Gartner identifies specific benefits that can be realized from robotic process automation, including the following: "We believe this certainly validates the importance and value that organizations can realize by implementing a robotic process automation solution and feel this affirms Kryon Systems' dedication to innovation and delivering a competitive edge," says Rosenbach. In July's Hype Cycle for Communications Service Provider Digital Service Enablement, RPA has reached the "Peak," and Gartner has labeled the technology as having less than two years to mainstream adoption. Amongst other new technologies, RPA is mentioned as a technology that can have a "dramatic impact on replacing humans in tasks that are rule-based and repetitive rekeying or data collation tasks" and has the potential to significantly impact organizations that are labor-intensive such as consulting, business process outsourcing (BPO) and shared services.
The Gartner Hype Cycle for Communications Service Provider Digital Service Enablement identifies capabilities that communications service providers need to adopt to implement successful digital service initiatives 1. FRANKLIN LAKES, NJ -(Marketwired - July 25, 2016) - Kryon Systems announced today they are recognized as a sample vendor for Robotic Process Automation (RPA) in the recent Gartner Hype Cycle for Communications Service Provider Digital Service Enablement, 2016 1.